For products that have been individually manufactured and tailored to your personal needs, there is no right to cancel the order (§ 312 g Para. 2 No. 1 BGB, right of cancellation).

To the extent that the goods delivered by us are not prefabricated and have been tailored or manufactured according to the customer's personal needs or specifications, consumers also have no right to cancel the order, Section 312 g Paragraph 2 No. 1 BGB.

For goods that do not fall under this regulation, the cancellation can be made by post, fax, email or even by telephone. The following provisions apply.

If a contract is concluded outside of our business premises and/or in the case of distance selling contracts in accordance with Section 312 c of the German Civil Code (BGB), consumers have the right to cancel the contract with us within fourteen days without giving reasons. The cancellation period is 14 days from receipt of the goods by the customer. In order to exercise the right of withdrawal, the customer must inform us by means of a clear declaration, which can be made, for example, by post, fax, e-mail or by telephone. The declaration of cancellation, for which the customer can also use the following template but does not have to, must be sent to:

Stahljunge GmbH Nahmitzer Damm 32

12277 Berlin

info@controllino.shop

Sample cancellation form:

At:

 

Stahljunge GmbH Nahmitzer Damm 32

12277 Berlin

info@controllino.shop

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:………………………

Ordered on……………… Received on………………..

Name of consumer(s)……………………………

Address of the consumer(s)……………………………

Signature of the consumer (if notified on paper)……………………………

Date………………………

• The cancellation period is met if the cancellation is sent before the cancellation period has expired.

• If the customer revokes the contract, we will retain all payments we have received from the customer, including delivery costs, unless these are additional costs that arose solely because the customer requested a special type of delivery over the standard shipping we offer , to be refunded immediately and to be repaid at the latest within two weeks after we have received notification of the cancellation. For the repayment we use the same payment method that the customer used when paying for the goods. The customer will not be charged any fees for the repayment.

• The delivered goods must be returned to us immediately, but at the latest within 14 days after the customer has informed us of the cancellation. Here too, it is sufficient to meet the deadline if the goods are sent to us before the deadline expires. The costs of returning the goods are borne by the customer.

• We can refuse repayment until we have received the goods back or until we have been provided with proof of return.